This privacy notice tells you what we do with information we collect about you. It’s relevant to anyone who makes use of our Green Flag booking service (“our services”). We refer to all these individuals as "customers" or "you" in this notice.
We are Green Flag Limited ("we", "us" or "our") registered at The Wharf, Neville Street, Leeds LS1 4AZ. Registration number No. 01003081. We offer services to you, making use of the Whocanfixmycar.com of garage network (“network”).
We are registered with the Information Commissioner's Office under number ICO registration: Z5899591
Where we have collected information from you it will usually be obvious what this is, as you will have given it to us directly. However, in the course of providing our services, we will make use of personal information that may include your:
We will only use your personal information when it is required to fulfil the service that you have requested. We may share your personal information with other organisations and companies that help us to provide the requested service to you, such as garages within the network.
We use your information to:
We may also use your information to:
To provide you with our services we will share your information with the third-party garage you have selected from the network and Whocanfixmycar.com. Each garage is under contract with Whocanfixmycar.com and cannot use your personal information for any purpose other than for the facilitation of your service.
In some cases, your information, provided in the course of making a booking with a garage on the network, may be accessible in a location that is outside of the European Economic Area (EEA). Where this occurs, agreements will be put in place with the recipients of your personal information to, to require them to treat your personal information with the same protections that we apply ourselves.
We are only allowed to keep your personal information if we need it for one of the reasons we describe above.
As a general rule, we will keep it for 6 years from the end of your relationship with us, as it is likely that we will need the information for regulatory reasons, fraud prevention or to defend a claim. For example, should you wish to bring some form of legal action relating to your relationship with us, this would generally need to be done within 6 years from the end of that relationship. However, there may be exceptions where we need to keep your personal information for longer, such as where a claim has involved a minor.
We will also retain data in an anonymous form for statistical and analytical purposes.
Our Data Rights Team are responsible for responding to your requests to exercise your rights which are set out below. The Data Rights Team may be contacted at Data Rights Team, Green Flag Limited, Churchill Court, Westmoreland Road, Bromley, BR1 1DP, or alternatively by email at Data.Rights.Requests@directlinegroup.co.uk.
You may contact us at the address above for one or more of the following reasons:
Sometimes we will not be able to stop using your personal information when you ask us to (e.g. where we need to use it because the law requires us to do so or we need to retain the information for regulatory purposes).
We will tell you if we are unable to comply with your request, or how your request might impact you, when you contact us.
If you have any concerns about the way in which we are using your personal information, please contact our Data Protection Officer in the first instance at U K Insurance Limited, Churchill Court, Westmoreland Road, Bromley, BR1 1DP or alternatively by email at DataProtection@directlinegroup.co.uk and we will endeavour to resolve your concern. However, you do also have the right to complain about how we treat your personal information to the Information Commissioner’s Office ("ICO"). The ICO can be contacted at:
ICO website: https://ico.org.uk/global/contact-us/
ICO telephone: 0303 123 1113
ICO textphone: 01625 545860